Russian Energy Week 2018How May Utility Payments be Organized in a Way that is Convenient for the Public and Transparent for Suppliers?
We’ve built a unified information system, which includes the billing system, i.e. the accounts center, the dispatching system that gathers the meter information around the city <...> After implementing this system, to which approximately 800 buildings are currently connected <...> We noticed that all of the heating issues disappeared. <...> We launched a dispatcher service for electricity and hot and cold water <...> houses where common use accounted for 40% of electrical energy, now show figures of 2–3%, since data is collected instantaneously. In other words, there are no gaps in metering, it instantly gets transmitted to billing, both the common use and residence-specific figures <...> Now that we collect all of our data in one system, we’ve been able to significantly lower the cost of these services – to about 250 to 350 roubles per building