Technology and digital increase transparency, increase the response speed, reduces the number of intermediaries and increases the opportunities for direct contacts. This happens with the state services provided at both federal and regional levels, this is happening in the telecom business, in the banking sector — Stephan Solzhenitsyn, Senior Partner, McKinsey & Company.
Management is effective when processes are horizontal, when the head of the region and corresponding agencies can see down to every village on-going processes, red indicator points, which must be influenced, as well as the need to take immediate action. The control process becomes much more efficient, feedback becomes much faster. Also, the population sees the executive branch reacts much faster — Alexey Dumin, Governor of Tula Region .
In 10 cases out of 10 the excessive presence of an official is a barrier. The digital economy excludes officials from the equation. Today, the MFC and everything related to electronic applications, do not understand that a businessperson arrives to an official and a personally talks to them. The Moscow region has a comprehensive list of documents any applicant needs, which, basically excludes any possibility of a failure. There are 200 services like this in the country, and 80 of them we have digitized in the region. The most that businessperson would need, or any person for that matter, is to come to the MFC and collect the results — Andrei Vorobyov, Governor of Moscow Region.
If there was no transition to online, it would take three times as many offices as we have now. Four years ago we peaked at about 42 thousand. Now there are about 30 thousand. It's not just that banks close down, the CB cleans the market. A big office network and so many employees are simply not needed anymore — Mikhail Zadornov, Chairman of the Management board of Otkritie FC Bank.
We passed all the secondary functions to the market, for instance, we have a big contract for photo and video recording. The state has not spent a penny to register any traffic violations that occur in the region. A private entrepreneur bought these cameras, he services them, and receives 233 rubles from each check that is already in the budget. We let the business go where it will make processes easier and better than the municipal or regional authorities — Andrei Vorobyov, Governor of Moscow Region.
According to the estimates of the Ministry of Communications, our region ranks 5th in terms of the information society development level. We develop broadband Internet, telemedicine is already functional, we use digitalization in tourism. We created a free industrial products portal that will help build the production relationship between small and large businesses. Together with banks, we begin to implement a programme for transferring payments to a non-cash basis — Alexey Dumin, Governor of Tula Region .
We are the only region that created the Centre for Construction Promotion. The construction centre will accompany the entrepreneurs all the way along the project life. Additionally, all procedures related to obtaining permits, connecting to technical conditions, obtaining the right to water, gas, sewerage, have been automated. <...> We have also made the first portal in the country to monitor the execution of contracts — Andrei Vorobyov, Governor of Moscow Region.
We are now working with the Indian government on using our software. We have developed a special electronic programme, so that residents of the most remote areas could get access to vaccination. This is very important for India — Achim Steiner, Administrator, The United Nations Development Programme.
Traffic management in the cities <...> for China is a very urgent topic. Today, everything is conducted electronically. <...> In China, almost surveillance cameras are deployed nearly everywhere, and every second every person is somewhere in the eye of this system. This may be frightening for some, but at the same time it's good in the long run, it clears the streets of crime. This is good for both the population and the state, it is mutually beneficial — Andy Xie, Independent Economist .
The IT budget of Societe Generale is about 4 billion dollars. Almost every sixth employee of our group is involved with IT and digitalization. <...> Speaking of ROSBANK: Deltacredit, our affiliated bank was one of the first in the market to put online mortgages into operation back in 2016. We plan to introduce consumer lending to our digital service this year — Ilya Polyakov, Chairman of the Management Board, ROSBANK .
The Digital Economy programme differs from many other state programmes in the fact that the business community took part in designing the implementation plan. It takes interests of the business into account and the business leads the digital transformation. The initiative is very closely tied to real life — Evgeniy Kovnir, General Director, Digital Economy.
If you look at companies that have gone ahead and created information systems, you’ll see that the main challenge for them is to keep changing these systems regularly so that they are constantly relevant. The question arises: how much time will it take the state to do this? Will the state be able to live in new information era if change takes several years? For example, the adoption of a regulatory act takes about a year — Savva Shipov, Deputy Minister of Economic Development of the Russian Federation.
Given the complexity of bureaucratic procedures, the amount of time it will take you to complete the papers, agree with appropriate bodies, make a budget, draft a contract, the technological border may already be elsewhere. And then you think whether you should start the circle anew, or do what has already been done. But then there will be questions, whether you have spent budget money efficiently. This is a systemic problem, it has to do with the documents travel inside the state and it must be resolved — Timur Maksimov, Deputy Head, Federal Customs Service of the Russian Federation.
There is a question related to the use of big data. On one hand, this is progress. But <...> analysis of data in social networks invades personal data <...> which citizens would not like to bring to the public sphere. And even more so, they would not that information to be traded — Anatoly Aksakov, Chairman of the Committee of the State Duma of the Federal Assembly of the Russian Federation on Financial Markets; President, Association of Regional Banks of Russia (Association ‘Russia’).
We are moving into a new economic model. This is no longer a pure market, it is not market competition, which drove the economy in the past few hundred years. It combines planning, market evaluation, demand evaluation through the big data analysis and adjustment to this through the personification of product. This is a totally different system of social relations, this is a new social formation. We are not in the slightest ready for this — Boris Titov, Presidential Commissioner of the Russian Federation for the Protection of Entrepreneurs’ Rights.
The level of security, privacy, data protection is undoubtedly now on the forefront of the agenda of all states and large companies. It is necessary to establish certain rules of responsible behaviour in the field of ICT — Anton Roux, Chief Executive Officer, Australia Davos Connection Forum .
It is necessary to clearly distinguish legislatively what data is user-defined, which can indeed be used as a commodity, and which is the personal data that must be strictly protected, and its use is granted only with the person’s consent — Anatoly Aksakov, Chairman of the Committee of the State Duma of the Federal Assembly of the Russian Federation on Financial Markets; President, Association of Regional Banks of Russia (Association ‘Russia’).
Our financial institutions, including banks, should be given the opportunity to use the data that exists in the system of inter-agency electronic interaction. This data can be used to confirm the certificate of personal income tax when obtaining a loan, or materials that are provided by small businesses. With the help of the system of interdepartmental interaction, it would be possible to make more effective decisions — Anatoly Aksakov, Chairman of the Committee of the State Duma of the Federal Assembly of the Russian Federation on Financial Markets; President, Association of Regional Banks of Russia (Association ‘Russia’).
Paperwork is counted in hundreds, maybe even thousands of tons of paper, and this paper still needs to be kept. We conduct progressive bidding in electronic form, but at the same time we report in tons of paper, which is extremely inefficient. Therefore, it is necessary to adopt legislation that introduces legally significant electronic documents, including those related to legislation on archival matter — Anatoly Aksakov, Chairman of the Committee of the State Duma of the Federal Assembly of the Russian Federation on Financial Markets; President, Association of Regional Banks of Russia (Association ‘Russia’).
Every Russian citizen already has four IDs. There is SNILS, everyone has a TIN. The CEC holds a separate base for voters, and the Ministry of Internal Affairs also has a passport base. It would be nice to reduce this to one ID and then build a few additional services on it — Mikhail Zadornov, Chairman of the Management board of Otkritie FC Bank.
We still have a passport, a birth certificate, a marriage certificate, a student card, a driver's license - a bunch of documents that have different numbers and are often used as an identifier. There must be one, which will reduce the cost of all procedures associated with providing services to the public — Anatoly Aksakov, Chairman of the Committee of the State Duma of the Federal Assembly of the Russian Federation on Financial Markets; President, Association of Regional Banks of Russia (Association ‘Russia’).
We need to establish such regulation that would allow promoting technological changes. It should be neutral, should not interfere with the dynamics of the market and at the same time ensure the interests of all participants — Jörg Gasser, State Secretary for International Financial Matters, Federal Department of Finance of the Swiss Confederation .