Technology and digital increase transparency, increase the response speed, reduces the number of intermediaries and increases the opportunities for direct contacts. This happens with the state services provided at both federal and regional levels, this is happening in the telecom business, in the banking sector — Stephan Solzhenitsyn, Senior Partner, McKinsey & Company.
Management is effective when processes are horizontal, when the head of the region and corresponding agencies can see down to every village on-going processes, red indicator points, which must be influenced, as well as the need to take immediate action. The control process becomes much more efficient, feedback becomes much faster. Also, the population sees the executive branch reacts much faster — Alexey Dumin, Governor of Tula Region .
In 10 cases out of 10 the excessive presence of an official is a barrier. The digital economy excludes officials from the equation. Today, the MFC and everything related to electronic applications, do not understand that a businessperson arrives to an official and a personally talks to them. The Moscow region has a comprehensive list of documents any applicant needs, which, basically excludes any possibility of a failure. There are 200 services like this in the country, and 80 of them we have digitized in the region. The most that businessperson would need, or any person for that matter, is to come to the MFC and collect the results — Andrei Vorobyov, Governor of Moscow Region.
If there was no transition to online, it would take three times as many offices as we have now. Four years ago we peaked at about 42 thousand. Now there are about 30 thousand. It's not just that banks close down, the CB cleans the market. A big office network and so many employees are simply not needed anymore — Mikhail Zadornov, Chairman of the Management board of Otkritie FC Bank.