We wondered what makes this government different from all the previous ones. We brainstormed and identified two factors that significantly set this government apart. The first factor is the client-centricity of the state. They put the slogan or technology of client-centricity in the center of all their policies. The second factor is the construction of a digital platform. Digitalization is at the heart of all the other transformations. These two things run through all the sectors: education, healthcare, the very system of public administration, infrastructure, entrepreneurship – all areas are permeated by these two themes — Herman Gref, Chief Executive Officer, Chairman of the Executive Board, Sberbank.
Another important factor is that the government is talking about client-centricity. It is extremely important. Client-centricity is a dialogue: I talk to people about what they need, I try to do what they need. This, of course, is a real disruption, an exceptionally important discourse, an exceptionally important breakthrough — Vladimir Mau, Rector, Russian Presidential Academy of National Economy and Public Administration (RANEPA).
We are discussing this here at the table, but we are the state. <...> This is how we look from the government: we are the state. And everything we do, we do for us, we cannot be separated from society, and society separated from us. We are the state as a whole — Dmitriy Grigorenko, Deputy Prime Minister of the Russian Federation – Chief of the Government Staff.