Voice technologies solve different issues – from entertainment to protection against fraud
Voice assistants are gaining prominence all over the world [...] The development of this assistant [the ‘Oleg’ telephone secretary] continues [...] and is also turning it into [...] a kind of antivirus in the phone, with protection against spam, fraud, and everything — Kirill Petrov, Co-Founder, Managing Director, Just AI Limited.
Voice technology is not just a bot that says something […] It’s the so-called voice identification of the client […] Because a person […] can never understand online whether the voice is the same or not on the fly. A machine can […] There is a call quality control process [...] If there is suddenly some inconsistency in the procedure in the call, we can flag this call, and then a person will listen to it manually and make a decision — Stanislav Bliznyuk, Chairman of the Management Board, Tinkoff Bank.
Whereas in the past the interfaces were visual and evolved and changed, now they have started being supplemented with conversational interfaces. And not just by commands, but by casual speech and natural language, when we can communicate with the machine, communicate with objects around, and communicate with our home — Kirill Petrov, Co-Founder, Managing Director, Just AI Limited.