Insurance companies must not only inform the insured that they can undergo medical exams, but also monitor this process. <...> Insurance representatives <...> must monitor the so-called specialized hospital admissions, and make sure that patients are in fact admitted to hospitals where they can and should be provided with the care they need — Tatyana Golikova, Deputy Prime Minister of the Russian Federation.
The main priority for us is the truly personal work with the insured and direct dialogue with the patients. <...> From 2015 to 2018, the scope of awareness of clinical exams has increased fivefold — Nadezhda Grishina, General Director, Capital Medical Insurance.
As part of the implementation of the three-tier institution of insurance representatives, all major insurance companies have formed federal call centres. This means twenty-four-hour professional support on all matters for the insured <...> This is, of course, a rather serious step towards individual adjustment and personalized work — Andrey Ryzhakov, General Director, Alfastrakhovanie-OMS.
The main problem is to cover 70% with preventive care exams – that is 77 million people; we do clinical exams for 21 million people, and 10 million in health centres. Still, that is more than one and a half medical exams, nearly two medical examinations. And this is where it is difficult to overestimate the help of insurance companies — Oksana Drabkina, Chief Specialist in Internal Medicine, Ministry of Healthcare of the Russian Federation.