In China, Russia, and Europe the infrastructure had already been there, but there are not many solutions provided. The infrastructure there is not ready for the seller or for the customer to use. It is just an element. So how can we make it a solution? We need more solution providers — Ricky Xue, Head of Global Logistics, AliExpress.com; Managing Director, Cainiao Network.
The postal service from Southeast Asia to Russia works excellently and is very cheap. Postal services from other countries – from Europe, from Turkey – are virtually non-existent or else are very expensive. If the demand is there, but a solution is not, then this demand will very quickly cease to be, because neither people nor businesses are ready to pay large sums relative to the goods being delivered — Maxim Grishakov, Chief Executive Officer, Yandex.Market.
Around 80% of customers expect delivery to be free. Most customers in the US and Europe expect deliver within 2–3 days of their order, as well as free returns within 30 days. In the US they tend to expect free returns within up to 60 days. It is virtually impossible to do this using cross-border infrastructure. The use of overseas warehouses will therefore be a major next step for many exporters — Ilya Kretov, General Director, eBay Russia.