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Session 6.3: The Consumer in the Insurance Market
4 July 2019
16:00—17:10
The development of the insurance industry and, by extension, the improvement of people’s quality of life, depend on several factors. Companies and customers must be able to interact in a constructive manner, misconduct in the market must be prevented, and innovative solutions need to be applied to make insurance products more affordable and to improve customer service.
Discussions will cover the responsibilities of the insurance industry, ways to increase the focus on the customer, standardisation across the industry, the digitalisation of insurance products, the customisation of services, and growth of healthy competition on the insurance market.
Date
04.07.2019
Forum
International Financial Congress
Started at
16:00—17:10
Conference hall
Astoria Hotel, Conference hall 5 (first floor)
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