Session 5.6: Consumer Fraud and Borrower Misconduct: Taking Effective Countermeasures
Participants will address issues faced by microfinance institutions regarding protection from customer fraud. Mechanisms to counter unfair practices, as well as ways to minimise the damage to companies arising from customer misconduct, will also be considered.
Participants will examine new fraud schemes related to the development of remote sales channels, and share their experience in using modern technologies to manage those risks.
Discussions will also cover the development of anti-fraud initiatives, identifying triggers in client behaviour, and new tools for identifying and assessing borrowers.
International Financial Congress
Presidential Library, Conference hall 4 (third floor)