We are for comprehensive services. We believe that there have to be alternatives, that services shouldn’t be forced on customers, but carefully offered to them. They can agree or refuse – all of this involves a risk calculation by the economic subject. Currently, on our site we accept payment for gas and water, so that a person can conveniently pay for everything in one place. We let people come to, if we’re talking about the domestic sector, solutions together with us – that includes setting up metering devices, wiring, installation, etc. — Aleksey Sitdikov, Deputy General Director for Development, Group of Companies TNS Energo PJSC.
Today there are tools on Viber, Telegram, where the user, without exiting the messenger, can pay their utilities bill <...> The pool of communal payments wouldn’t just look like the individual monthly payments that people make today. <...> I would say we’re looking at a single digital window, just like in a regular internet store, and all of those payments would appear, just like in a shopping cart, and once a month a person would log on, see all of them, press one button, and all of it would automatically be paid for — Aleksey Zaykov, General Director, USC – Financial Logistics.
We’re trying to make the process convenient for the client, so that they can pay for various services in one place. We’re trying to make this service universal, so that it would cover any sort of payment scenario. <...> At the same time, by implementing modern payment options, we’re also doing away with a number of serious expenditures on cash offices, on wages for the people working in those offices, on cash-in-transit services. We’re integrating internet technology features <...> all actors in the process are instantly informed that the payment has been made, and for what service or what resource — Aleksandr Mikhaylishin, Technical Director, Novosibirskenergosbyt.