A socially oriented non-financial development institution and a major organizer of international conventions, congress, exhibitions, business, social and sporting, public, and cultural events.

The Roscongress Foundation is a socially oriented non-financial development institution and a major organizer of international conventions; exhibitions; and business, public, sporting, and cultural events. It was established in pursuance of a decision by the President of the Russian Federation.

The Foundation was established in 2007 with the aim of facilitating the development of Russia’s economic potential, promoting its national interests, and strengthening the country’s image. One of the roles of the Foundation is to comprehensively evaluate, analyse, and cover issues on the Russian and global economic agendas. It also offers administrative services, provides promotional support for business projects and attracting investment, and helps foster social entrepreneurship and charitable initiatives.

Each year, the Foundation’s events draw participants from 208 countries and territories, with more than 15,000 media representatives working on-site at Roscongress’ various venues. The Foundation benefits from analytical and professional expertise provided by 5000 people working in Russia and abroad. In addition, it works in close cooperation with 160 economic partners; industrialists’ and entrepreneurs’ unions; and financial, trade, and business associations from 75 countries worldwide.

The Roscongress Foundation has Telegram channels in Russian (t.me/Roscongress), English (t.me/RoscongressDirect), and Spanish (t.me/RoscongressEsp). Official website and Information and Analytical System of the Roscongress Foundation: roscongress.org.

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Medicine for Export: Opportunities on Asia-Pacific Markets
2 September 2021
15:00—16:30
KEY CONCLUSIONS
The Russian healthcare sector has all the resources it needs to increase the export of medical services

The president has set the ambitious task of quadrupling the export of medical services compared with 2017 to USD 1 billion […] Russian healthcare has sufficient resources and expertise to ensure the fulfilment of this ambitious task — Oleg Salagay, Deputy Minister of Health of the Russian Federation.

Even though the indicators of the core federal project have been fulfilled, Russia still ranks 41st in the Medical Tourism Index’s rating for 2020–2021. It should be noted that this rating pays significant attention to related services, and not only assesses medical services [...] The world market is developing very dynamically, and by 2025, according to PWC estimates, this market could reach USD 30 billion […] We need to make efforts to create better conditions for the implementation of these services that are cited in the rating — Galina Izotova, Deputy Chairman, Accounts Chamber of the Russian Federation.

The pandemic showed that medicine in Russia has already reached new heights today

Medicine has never been at such a high level in Russia as it was during the pandemic [...] The organization of CT centres and emergency aid, the rapid building of treatment guidelines, the construction of hospitals in just a few days, and so on, suggests that medicine in Russia is at a completely different level — Andrey Shuvalov, Managing Partner, Medicare.

ISSUES
Foreign clients are not informed about Russian medical services in a complete and accessible manner

We focus on developing our unified website [of the federal project ‘Development of the Export of Medical Services’] […] The information there today is not enough […] What the patient wants should come first. But we didn’t find a service on the website. This is a problem that needs to be addressed — Elena Zhidkova, Head, Central Healthcare Directorate, Russian Railways.

The level of accessibility [for foreign clients] is quite low today. Not all of our call centres have employees who speak English — Elena Zhidkova, Head, Central Healthcare Directorate, Russian Railways.

The world still has outdated impressions that diminish the level of trust in Russian medicine

Why are people leaving the country? The first reason is technology. Healthcare, equipment, and staffing were not so developed in the [Far Eastern Federal District in 2010]. The problem was service. The most important thing was trust in the doctor and the clinic — Oleg Pak, Vice Rector for Medical Affairs, Medical Centre, Far Eastern Federal University (FEFU).

Differences in the mentality of Russian medical workers and foreign patients may worsen the understanding of Russian medicine

[Foreign clients] want an individual approach, so that doctors treat them with the highest priority. But we cannot allow this because a Russian patient is as much a patient for us as a foreigner. So, regardless of the method of funding, we try to provide them with the same aid [...] We need to work on nursing and medical services because the mentality is different. It’s difficult to compete with an Asian service. Their bows and hierarchy put you in such a position that you want to buy something from them. Our doctors and nurses cannot give this to a patient. But, nevertheless, we are working on it — Oleg Pak, Vice Rector for Medical Affairs, Medical Centre, Far Eastern Federal University (FEFU).

There are a lot of problems. The main problems are related to training, service, and management, — Sergey Davydov, General Director, "Academy of Health" Innovation Clinic.

SOLUTIONS
Raise awareness among foreign patients about Russian medicine by releasing transparent data in all languages

Our doctors and clinics should be positioned abroad [...] We need to position the country, services, and our doctors — Elena Zhidkova, Head, Central Healthcare Directorate, Russian Railways.

The unified website must be aggressive. It should be created [...] with a translation into different languages — Sergey Davydov, General Director, "Academy of Health" Innovation Clinic.

There must be translation into a foreign language […] First of all, English must be available. There must be an ability to receive feedback or inquiries in English [...] Information should be available everywhere – on the resources of our institutions and also on the resources and in the journals of our trains and planes — Elena Zhidkova, Head, Central Healthcare Directorate, Russian Railways.

A client-centred model needs to be built in the medical sector to attract foreign patients

Healthcare systems that aim for a patient-centred model are the most appealing from the standpoint of medical tourism […] There are several principles for building such a model that will create a foundation for the development of medical exports. This includes the obligation to accept or take into account the patient’s opinion, the integrity and continuity of treatment and diagnostic processes, and the uniformity and availability of medical care — Galina Izotova, Deputy Chairman, Accounts Chamber of the Russian Federation.

The creation of medical clusters, working groups, and schools needs to be considered to work out plans for developing and sharing experience

I really like the idea of​​clusters, and we see how clusters are starting to gain popularity in countries like the UAE and China [...] With 4–5 clusters in the country, we will attain a fundamentally new level of medicine, — Sergei Sidorov, Chairman of the Board of Directors, Medscan.

The idea [of creating clusters] is a good one [...] We need to look at the results of Skolkovo’s work and the medical cluster that is already operating today — Elena Zhidkova, Head, Central Healthcare Directorate, Russian Railways.

Not only can we bring in foreign specialists and foreign medicines, but in fact we can also use the most advanced organizational technologies that are easily translated into external medicine […] We’ve opened a nursing school. This involved training that was conducted jointly with the Israelis — Sergei Sidorov, Chairman of the Board of Directors, Medscan.

I would like us to create an interdepartmental working group in the Far Eastern Federal District that would be given a certain status for the export of medical services — Sergey Davydov, General Director, "Academy of Health" Innovation Clinic.