Today, digitalization is a major driver of state development. Effective e-government simplifies communication between people and the state, and helps create an effective system for departments to interact with one another. As a result, people gain quicker access to government services. In turn, this leads to greater user satisfaction, and substantial monetary savings. How can a balance be struck between economizing and providing high-quality services? How can peoples needs be determined and met with maximum efficiency? Urban development and city transformation through technological means into a safe and comfortable environment is a contemporary global trend. What is the key factor launching technological transformation? Which technologies are primary and defining for gaining the smart city status?