Small and medium-sized businesses are ready to transform but prefer to do so gradually. The transformation process is slowed by a lack of understanding of the benefits that arise from implementing new digital technologies. However, SMEs that refuse to digitalize are destined to fall behind their competitors. During the pandemic, self-isolation, and widespread quarantine, the integration of digital technologies into business processes transitioning business operations to the Internet even in traditionally off-line sectors became a matter of survival, not just necessity. IT solutions for small businesses: how effective, accessible, and interesting are they for entrepreneurs? What tools and opportunities is the IT industry ready to offer small businesses? Banks for entrepreneurs in the new digital world. Is the government ready to transition from the classical model of supporting the SME sector (benefits, subsidies, fixed infrastructural instruments, etc.) in favour of a service model (supporting business operations, remote access to support and development instruments, help creating IT models for small businesses in any sector, etc.)? What effect will the implementation of IT solutions for small businesses have on existing SME support infrastructure and development institutions, including financial ones? The reputation of entrepreneurs in the digital world. How prepared are small and medium-sized businesses for digital transformation? How quickly can they adopt collaboration and remote sales technologies? How to reduce the business expenses of implementing digital business solutions (labelling, Unified State Automated Information System (EGAIS), PLATON ETC System, Mercury Automated Information System, etc.).