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25 May 2020

Russian national helpline: 8 800 200 3411

Launched on 18 March 2020 under the name «In this together», the helpline aims to support and coordinate assistance for people over the age of 60 who are self-isolating due to the spread of COVID-19. It is a joint initiative by the All-Russia People’s Front, the Roscongress Foundation, the Association of Volunteer Centres, the nationwide Medical Volunteers movement, Volunteers for the Constitution, and Rostelecom..

The helpline operates 24 hours a day, taking calls from across Russia from elderly people and people with limited mobility.

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The Roscongress Foundation and the All-Russia People’s Front recently signed a cooperation agreement, making Roscongress the general partner for organizing and coordinating the «In this together» 24 hour national helpline.

This is a time when businesses, non-profits, volunteer centres, and associations need to come together to help and support those in need. I firmly believe that this joint initiative to set up a nationwide helpline, involving close collabotation and clear coordination with the All-Russia People’s Front, will today enable us to process and act upon all requests made by elderly people from across the Russian Federation.

Chairman of the Board and Chief Executive Officer, the Roscongress Foundation, Alexander Stuglev

By collaborating with the Roscongress Foundation, we have made it possible to take calls from elderly people 24 hours a day. That is very important to us.

Head of Executive Committee, All Russia People’s Front, Mikhail Kuznetsov

Joining our project

People living in Russia today are required to self-isolate due to the ongoing pandemic. This can be particularly tough for older people who often find themselves in what amounts to enforced solitude. Amid a glut of news and without access to a reliable source of information, these people are sometimes unable to even contact relatives, buy food, or get much-needed medication.

However, the more dedicated and caring people there are among us, the more we will be able to help, and the faster we’ll be able to return to normality.

And helping people is easy!

Supporting the project

As a socially oriented non-financial development institution, the Roscongress Foundation is committed to supporting the helpline. On 13 April, the Foundation held an online charity concert featuring Uma2rman.

And you can play a part, too!

If you’d like to support the In this togetherproject, complete the form below. Proceeds will go towards helping elderly people and people with limited mobility who are at increased risk from the coronavirus.

Payment Form: Payments can be made using a bank card, QIWI Wallet, or the Faster Payments System.

Please complete this field if you would like your information to be shared on the Roscongress Foundation website.

* Fields marked with an asterisk are required.

Please familiarize yourself with the following documents:

Becoming a partner

Any company or non-profit organization can help support the «In this together» helpline as part of its CSR policy.

We realized how vital it was to get this project up and running. Our organization therefore put the entire infrastructure in place, conducted the necessary technical work, and trained specialists — and all within a very short timeframe. All services to coordinate the work done by employees are provided free of charge. We are aware that furing this difficult period, a gesture like this goes a long way.

Chairman of the Board and Chief Executive Officer, the Roscongress Foundation, Alexander Stuglev

Contact info:

Maria Kiseleva
Head of Delegate Management Directorate

Tel.: +7 (495) 640 4440


More information on work done by the Roscongress Foundation

If you’re interested in the Roscongress Foundation’s experience in setting up the helpline or other initiatives, please don’t hesitate to contact us.

Our areas of expertise:

  • Expert evaluations and setting up helplines;
  • Organizing events, running invitational campaigns, and working with participants;
  • Developing media content on the required topic;
  • Expert support to help your company enter a market;
  • Training and adapting staff.

Delegate Management Directorate presentation

Contact info:

Maria Kiseleva
Head of Delegate Management Directorate

Tel.: +7 (495) 640 4440


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